Privacy Policy

1. Overview

ThemeStudios Digital Designers operates remotely from Madurai, Tamil Nadu, India and provides digital design services for businesses. We collect only the information reasonably needed to respond to enquiries, manage orders, receive payment, deliver creative work, and maintain business records.

2. Information we collect

Depending on how you contact us or place an order, we may collect business and contact information, project briefing details, approval messages, payment references, and basic technical data generated by the website or hosting tools.

• Name, phone number, email address, business name and social profile details
• Project brief information such as logos, text content, photos, colour choices, platform requirements and deadlines
• Order history, revision requests, delivery messages and support communication
• Payment references, transaction IDs and billing-related records
• Basic website usage information such as IP address, browser type, device information or server logs when collected by hosting or security tools

3. How we use information

We use collected information to reply to enquiries, confirm service scope, create and deliver design work, issue payment requests, provide support, maintain records, and improve the reliability of our website and service workflow.

• To confirm the right package or project scope
• To create, revise and deliver custom design files
• To send updates, invoices, payment confirmations and support replies
• To maintain records for accounting, compliance and dispute handling
• To improve website security, performance and business operations

4. When we share information

ThemeStudios does not sell personal information to outside marketers. We may share limited information only when necessary to operate the business or comply with legal obligations.

• Hosting providers, cloud storage services and email tools
• Communication platforms such as WhatsApp or Instagram when you choose to contact us through them
• Banks, UPI apps, gateways or payment partners used to process or verify transactions
• Professional advisers or authorities where disclosure is legally required or necessary to protect our rights

5. Payments and third-party services

Payments may be processed through approved third-party services, including UPI apps and payment partners such as PhonePe where applicable. Those platforms run their own systems and privacy controls. ThemeStudios receives only the transaction information needed to confirm payment, reconcile accounts, and support refund or dispute review.

6. Security and retention

We use reasonable administrative and technical steps to protect data against unauthorized access, misuse or accidental loss. No internet-based system can be guaranteed to be completely secure, so you share information with us at your own reasonable discretion.

We retain information only for as long as needed for service delivery, internal records, compliance, tax, payment verification, dispute handling, or legitimate business operations.

7. Your rights and choices

You may contact us to request reasonable access, correction, or deletion of the information you have shared with us, subject to applicable law and operational record-keeping requirements.

• You may ask us to update inaccurate contact or project information.
• You may request deletion of records that are no longer needed for an active order or legal purpose.
• If you do not provide the information required for an order, we may be unable to provide that service.

8. Children's privacy

Our services are intended for business owners, managers, and adults acting on behalf of a business or organization. We do not knowingly collect personal information from children.

9. Policy updates and contact

We may update this Privacy Policy from time to time to reflect legal, operational, or service changes. The latest version will always be published at this page.

• Email: support@themestudios.in
• Phone / WhatsApp: +91 89032 05676
• Business base: Madurai - Remote office